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LUTHERAN WELCOMES NEW CHINESE COMMUNITY LIAISON

FOR IMMEDIATE RELEASE
Note to editors: Photo available.

LUTHERAN WELCOMES NEW CHINESE COMMUNITY LIAISON
Daron Liang joins Lutheran's growing team of personnel who are helping diverse populations access health care

July 28, 2009, Brooklyn, New York…Lutheran HealthCare is pleased to welcome Daron Liang as its Community Liaison for the Chinese speaking community. Mr. Liang joins Lutheran's growing team of personnel who are helping Brooklyn's diverse population access health care.

As a community liaison, Mr. Liang will act as a conduit between patients, care givers and members of the community, and will assist patients in accessing Lutheran HealthCare services and aid in patients' navigation through those services. Liang comes to Lutheran with more than six years experience in the health care environment as a patient representative. He is fluent in English, Cantonese and Mandarin.

Lutheran provides several services in response to the Chinese population of southwest Brooklyn including Chinese-speaking bilingual and bicultural staff, including physicians, nurses and social workers (24 hour-a-day, seven days a week coverage); Chinese-speaking patient relations representative; Interpretation services available free of charge; Chinese meals prepared by a Chinese chef; a Chinese Physician Directory (available upon request); and a Chinese Unit decorated with Chinese art and décor.

Brooklyn is one of the most culturally, ethnically and linguistically diverse communities in the world. Lutheran HealthCare acknowledges this diversity by integrating cultural competency with superior health care. Facilities have directional signage written in English, Spanish, Chinese, Arabic, and Russian. Chinese nursing units, offering appropriate décor, cuisine and language accommodations, are available at the medical center as well as multilingual patient representatives. In addition, staff has access to state-of-the-art interpretation services in nearly 150 languages and dialects. Appropriate menu options are also offered to Latino, Chinese, Muslim and Jewish patients.

Lutheran HealthCare and its affiliates are nationally recognized as leaders in cultural competence. The medical system provides the same high-quality, culturally competent care to each diverse community in southwest Brooklyn. Additionally, Lutheran employees, who are as diverse as the patients they treat, routinely participate in cultural competency training to better serve those with whom they interact on a daily basis. Lutheran's commitment to culturally sensitive health care represents an unparalleled understanding of ethnic, cultural and religious standards and observances that provide patients and staff with the comfort needed for healing and recovery.

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